Helpful Links

New South Wales

Multicultural NSW Settlement Portal

Multicultural NSW

Multicultural Communities Council of Illawarra

The Hunter Multicultural Communities and Hunter Region

Australian Hate Crime Network – Resources for awareness, support, and action in handling hate crimes

Multicultural Disability Advocacy Association of NSW

Department of Environment, Climate Change and Water

NSW Community Languages Schools Program


Federation of Ethnic Communities’ Councils of Australia (FECCA)

Other Ethnic and Multicultural Councils

Australia’s National Research Organisation for Women’s Safety Limited (ANROWS) resources for CALD communities and latest report


Australasian College of Dermatologists

Fair Trading: New tenant checklist’ fact sheet in languages and other publications, click HERE

Fair Work Ombudsman: Facing exploitation at work. Resources for migrants and visa holders click HERE


hand washing in sink

Coronavirus Crisis

Get information in languages HERE

Cost of living rebate

The NSW Government is helping ease the cost of living with more than 40 rebates and savings.
You can browse NSW Government rebates and savings in languages HERE
Watch videos HERE

The Census Explorer

The Census Explorer is an interactive tool with data taken from Australia’s 2021 Census and released by the Australian Bureau of Statistics in 2022.

Click HERE

Stakeholder Sydney Water engagement advice on the interest of CALD communities.

ECCNSW is a member of the Sydney Water Customer Council as part of the Sydney Water customer’s engagement strategy. Sydney Water is very keen in gaining advice and feedback on how to engage with customers in regards to water conservation, pricing, access to information and financial assistance for CALD communities.
To know more about this initiative, click HERE

The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas customers in New South Wales, and some water customers.
EWON has just released a new brochure titled ‘Having problems with your electricity, gas or water provider?’ specifically for CALD communities in 33 different languages.
Download the brochure HERE

ID Support NSW is a division of the NSW Department of Customer Service, providing NSW citizens with help and support should their proof of identity credentials be stolen or fraudulently misused. Learn more here

A fact sheet for seniors here.

IDS NSW Poster here.


What anti-discrimination legislation exists in Australia?

There are numerous legislative acts which seek to protect those in Australia from discrimination. On a Federal level the Racial Discrimination Act, Sex Discrimination Act and Disability Discrimination Act exist, among others.

On a State level there also exists the NSW Anti-Discrimination Act.

What bodies enforce anti-discrimination law in Australia?

There are numerous crimes involving discrimination that are considered criminal offences and in which the Police are routinely involved in both investigating and prosecuting.

Organisations that exist to promote harmony and further these laws also include the Australian Human Rights Commission, which is Federal, and the Anti-Discrimination Board NSW, which is a State-based body.

What is Section 18C of the Racial Discrimination Act?

Section 18C, which has been the subject of much media attention and in the past debate, makes it an offence to act so as to offend, insult, humiliate or intimidate a person or group of people because of race, colour, national or ethnic origin.

18C is a civil provision, meaning that breaching the section does not amount to a criminal conviction. Prior to proceeding to Court, which has happened, parties are required to undertake mediation.

Who handles immigration and citizenship in Australia?

The Department of Home Affairs, which is a Federal Department, is responsible for the management of immigration in Australia, including border control and decisions regarding visas and permanent residency.

The Department’s decisions can be appealed to the Courts. Those who need advice are able to seek the advice of a registered Migration Agent. It is important to ensure that when you are receiving advice on migration matters that it is from a registered Migration Agent. Not all lawyers are registered Migration Agents, and you do not have to be a lawyer to be a Migration Agent.

Is the ECCNSW a Government body, or can ECCNSW handle complaints of discrimination?

The ECCNSW is not a Government body. We are a state wide peak body and act as independent advocates for New South Wales’ diverse communities .

It is our role to advocate the concerns of and matters affecting cultural communities in NSW to Government and relevant bodies and individuals. While we encourage persons to come forward if they believe they have been discriminated against, we advise that they seek recourse from the above anti-discrimination bodies and source legal advice if necessary.

I need legal support, where can I go?

There are numerous organisations including Legal Aid NSW, the Redfern Legal Centre and the Kensington Legal Centre who provide means-tested, free legal advice. These organisations and others regularly provide support to members of diverse communities through interpreters and translators.

What are the four principles of Australian Multicultural policy?

Australia is a vibrant, multicultural country. We are home to the world’s oldest continuous cultures, as well as Australians who identify with more than 270 ancestries. Since 1945, almost 7 million people have migrated to Australia. The rich cultural diversity is one of its greatest strengths.

For individuals to become fully contributing members of the Australian members of the Australian community there are four basic principles of the Multicultural policy.  These are based on having a Constitution, freedom of speech and religion, English as a National language, the rule of law , acceptance and equality.

Who is Multicultural NSW?

Multicultural NSW is a state government agency arm of the Department of Premier and Cabinet. 

It aims to build and maintain a cohesive and harmonious society that enriches the lives of people in NSW by collaborating with peak bodies (such as ECCNSW), NGO’s, and CALD community organisations. 

How do I become an Australian citizen?

Becoming an Australian citizen is a process. In order to be eligible to apply you must meet a number of requirements. To find out further information you need to visit the Department of Home Affairs website.

How can I access an interpreter service?

Interpreter services are valuable in continuing a conversation where there is no communication due to a language barrier. These can take place in person, over the phone, or via video phone.

Some Interpreting government services may be free while other may have a fee. Examples of interpreting services include Translating and Interpreting Services (TIS),  Multicultural NSW Language Services, and the Department of Home Affairs Language services. 

Several women in traditional Indian saris at Diwali Festival

Want to learn how to use myGov to access government services online? 

Video introductions are now available on YouTube in two Indigenous languages, Djambarrpuyngu and Pitjantjatjara, as well as Arabic, Assyrian, Cantonese, Chaldean, Dari, Kurdish (Kurmanji), Mandarin, Persian (Farsi) and Vietnamese.

A reminder that anyone can subscribe to YouTube channels, and they will then be informed when new videos become available.

International Student Resources

CQU Videos for International Students

These videos are reproduced with permission from Central Queensland University, which has produced an excellent series of informative clips to help International Students understand Australia.

Migrant Resource Centres

Auburn Diversity Services                                            

SydWest Multicultural Services

Community Migrant Resource Centre

Metro MRC

Sydney Multicultural Community Services

CORE Community Services

Illawarra Multicultural Services

Liverpool MRC

Macarthur Diversity Services   

St George MRC

Northern Settlement Services



The 2023 Annual General Meeting will be held on Sunday 10th December at 2pm (a light lunch to be served at 1pm) at the Ethnic Communities’ Council NSW office, 221 Cope St Waterloo. Membership renewal packs and AGM Notices are mailed out to our members. If you do not...

Help keep everyone safe at regional railway crossings

Of the 23,000 level railway crossings in Australia, 79% are ‘passive’ crossings that do not have active lights, bells or boomgates to alert drivers when a train is approaching. This can mean an increased risk of near misses and collisions, particularly in regional...

Online safety is still an issue – help support diverse communities

According to a 2022 nationally representative survey carried out by eSafety, more Australians are experiencing online harms than ever before. Understanding that multicultural individuals are more likely to have experienced online hate speech (18% compared to the...

It’s the safe way or ‘no way’

SafeWork NSW is launching a new campaign with a message to workers, employers, businesses and contractors that when it comes to work, it’s the safe way or ‘no way’. The campaign aims to create safer workplaces by promoting safer work practices. It identifies ways...

Winter health and fire safety update

With winter here, we need to be aware of the risks to individuals and households during the colder months. As we spend more time indoors, it’s important to protect ourselves and others from respiratory illnesses by getting vaccinated and staying home if unwell. It’s...

Farewell Randa Kattan

Randa Kattan, the esteemed CEO of the Arab Council Australia, was bid farewell at a reception held in Bankstown on the 23rd of May. The event gathered numerous guests who came together to express their gratitude for her enduring commitment and dedicated service. Among...

Abbas Alvi, ECCNSW Board member, receives NSW Gov. Community Service Award

Premier Chris Minns hosted a reception at the Art Gallery of NSW on Monday, 20 May, in recognition of National Volunteer Week. The event aimed to acknowledge and celebrate the significant contributions that volunteers in NSW make, emphasizing their impact on creating...

Coercive control | Know the signs of abuse

The NSW Government is launching a new campaign to raise awareness and understanding of coercive control.  The campaign shows diverse experiences of coercive control to help people identify the signs of abuse.  Coercive control is when someone repeatedly hurts, scares...

Australian Government’s plan to sustainably manage the Murray–Darling Basin

Australia is the driest inhabited continent on earth, making water a scarce and valuable natural resource that we must protect. The Murray–Darling Basin is Australia’s largest river system spanning 4 states and a territory. The Murray–Darling Basin is important to the...

Statement ECCNSW | Terrorist act in Wakeley

ETHNIC COMMUNITIES’ COUNCIL NSW – 16 APRIL 2024 The Ethnic Communities’ Council condemns in the strongest possible terms the terrorist act in Wakeley yesterday. The attack on any religious institution for any reason is abhorrent to our values and those of the...

Free / subsidised swimming lessons for Western Sydney children

Royal Life Saving NSW will be offering swimming lessons for up to1,000 children who live in communities with the highest drowning risk in the state and experience barriers to participating in swimming lessons, with the launch of Project Harmony. The $100,000 joint...

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